trackd
Your data

Delete your account

You can delete your trackd account yourself, from inside the app, in about three taps. If you cannot reach the app — phone lost, app already uninstalled — email us and we will do it for you. You do not need an account, or the app, to read this page.

1Delete it yourself, in the app

  1. Open trackd and tap your avatar, top-left.
  2. Scroll to Data.
  3. Tap Delete account and confirm.

That removes your account straight away. There is no waiting period and no way for us to undo it, so export first if you want a copy — see section 5.

Browsing as a guest? There is nothing to delete. Guest mode never sends anything to us — no account exists. Deleting the app removes everything.

2Or ask us to do it

Email hello@trackd.pro from the address you signed in with, and say you want your account deleted. We reply within 30 days, free of charge, as the GDPR requires. We will only ask enough to confirm it is really your account.

3What gets deleted

All of the following goes from our live database the moment the account is deleted. Any copy still sitting in an encrypted backup is purged within 30 days, which is the outer bound the Privacy Policy commits to:

  • Your account record — email address, first name, sign-in provider, locale.
  • Your licence record, including the store transaction reference.
  • Your votes on the roadmap, and any private “not for me” signals.
  • Your ratings and written feedback.
  • Your usage counters (the coarse app-opened / plan-created / workout-logged tallies).
  • Your marketing-consent record, and your device push token.

Any active subscription is cancelled. You are not billed again.

4What is kept, and why

Two things outlive the account. We would rather say so plainly than let you find out later.

4.1Invoices — ten years

Portuguese tax law requires us to keep invoices for ten years, so a record of what you paid survives deletion. It is retained to satisfy a legal obligation and is used for nothing else. The App Store or Google Play is the seller of record for trackd purchases and holds its own record under its own obligations.

4.2Roadmap suggestions — detached, not deleted

If you suggested something for the public roadmap, the suggestion stays on the board but is detached from your account: the link to you is removed, and afterwards nothing connects the entry to you. This keeps the roadmap honest — shipped items would otherwise vanish from the record when their author leaves. If you would rather a specific suggestion were removed outright, ask us and we will delete it.

5Your training data is not ours to delete

Your plans, workouts, logged sets, weights, effort ratings and notes never reach us. They live on your device and, if you connected a cloud, in storage trackd created inside your own iCloud or Google Drive account. Deleting your trackd account does not touch that folder, because we have no access to it.

To remove your training history as well:

  • On the phone — Settings › Data › Reset local data, or simply delete the app.
  • In your cloud — delete the trackd folder from your provider, the same way you delete any other folder.

Want a copy before it goes? Settings › Data › Export your data writes your entire history to a single machine-readable file you can keep or take elsewhere.

6Deleting less than everything

You do not have to close the account to remove things. Ask us and we will delete an individual suggestion, vote, or review. You can unsubscribe from product email from any email we send, or turn notifications off in your device settings, without affecting how the app works.

7Questions

Write to hello@trackd.pro. The full detail on what we hold, why, and for how long is in the Privacy Policy. If you think we have handled your data badly you can complain to your supervisory authority — in Portugal, the CNPD.

trackd — Estrada Nacional 13, Vivenda E, 4740-575 Esposende, Portugal · VAT number PT 514 942 428 · hello@trackd.pro